Support

Help with MSRX Calorie AI. For anything not covered here, call or message +91 96633 12707.

Common questions

How do I log food?

Open the Add Food tab. Take a photo, describe or say what you ate, scan a barcode or a nutrition label, or search the food list. Check the review screen and adjust the portions before saving.

Why does a photo estimate look wrong?

Estimates from a photo or a description are approximate. Change the grams on the review screen, or use the hand measures on the portion screen. Foods matched to the built-in list use reference values.

Photo and description logging say the on-device model is not ready

These features use the on-device intelligence provided by your iPhone. Check that it is supported on your model and turned on in the Settings app, and that the model has finished downloading. Until then the app matches against its built-in food list.

How is calorie burn worked out?

Activity burn uses standard activity intensity values, your weight and the minutes you enter, and counts only calories above rest. Resting burn is 1.2 times your estimated resting energy, counted through the day. All figures are estimates.

What does the balance number mean?

Food eaten minus resting burn so far minus logged activity. A minus sign is a deficit, a plus sign is a surplus.

Barcode scan found nothing

The app has no online product database, so nothing leaves your phone. A barcode is recognised after you save that product once, for example from a label scan.

How do I add the widget?

Touch and hold the Home Screen, tap the add button, search for Calorie AI and choose Calorie balance. The widget refreshes after you open the app.

How do I move or back up my data?

Profile, then Export a copy. The file goes where you choose. The app has no cloud sync.

How do I delete my data?

Profile, then Erase all data. This cannot be undone. Deleting the app also removes its data.

Health sync

Profile, then turn on Sync with Apple Health and allow the items you want. You can change this later in the Health app.

Important

MSRX Calorie AI is a general wellness and food-logging tool. It does not give medical advice. Speak to a qualified clinician before changing your diet, especially if you are pregnant, under 18, managing a medical condition or have a history of disordered eating.

Contact

Call or message +91 96633 12707 with your iPhone model, iOS version and what happened. Please do not send health information you would not want read by a person.